1. Information Collection

When you register and use our services, we follow the "minimum necessary" principle and only collect the following personal information within the necessary scope to achieve core product functions:

• Identity information: Nickname, avatar, phone number (for account registration, identity verification, and necessary communication);
• Device information: Device model, operating system version, unique device identifiers (such as IMEI, IDFA, etc., for device compatibility analysis and service stability assurance);
• Network information: IP address, network type, carrier information (to ensure network connection stability and security protection);
• Log information: Operation records, click behavior, usage duration, error logs (Crash information), etc. (for troubleshooting and optimizing product experience);
• Cookies and similar technologies: Used to identify user identity, record preference settings, and enhance personalized service experience;
• Location information (optional): If you use location-related features (such as nearby pet service recommendations), we will collect your approximate location information with your authorization. You can turn off authorization in settings at any time;

2. Information Usage

The personal information we collect will be used in the following specific scenarios:

• To provide and continuously improve products and services (such as optimizing functions based on usage data and ensuring compatibility based on device information);
• Identity verification, account security reminders, and necessary business communications based on phone numbers;
• Using log information and error logs to troubleshoot system issues and improve service stability;
• Combining Cookies to record your usage preferences and provide personalized recommendations and convenient operations;
• If you authorize location information, it will be used to recommend nearby pet-related services or content.

Without your explicit consent, we will never use your personal information for purposes other than those described above.

3. Information Sharing and Disclosure

3.1 Third-party SDK Sharing

To achieve specific functions, we will share necessary information with the following types of third-party SDKs, and only share the minimum range of information required to achieve the function:

• Third-party analytics SDK (such as Umeng): Share your device information and log information for statistical product usage and service experience optimization;
• Third-party login SDK (such as WeChat, Alipay): If you choose third-party login, basic information such as your nickname and avatar will be shared for account association;
• Payment SDK (such as WeChat Pay, Alipay): Share payment-related order information (excluding sensitive personal information) to complete the transaction process;
• Push SDK (such as JPush): Share your device identifier to send you personalized notifications (you can turn off push in settings).

We will require third-party SDK service providers to comply with strict information protection agreements to ensure your information security.

3.2 Other Sharing Situations

We promise not to share your personal information with any third-party companies, organizations, or individuals, unless the following situations occur:

• Your explicit written consent has been obtained;
• There are mandatory requirements under laws and regulations.

4. Information Storage and Protection

We have adopted multi-dimensional security measures to protect your personal information:

• Technical protection: Using encrypted transmission, data desensitization, access control and other technical means to prevent information from being illegally obtained or tampered with;
• Management measures: Establishing strict internal permission management systems, authorizing only necessary personnel to access personal information;
• Physical protection: Taking physical security protection measures for server facilities storing personal information.

We will properly retain your personal information within the retention period stipulated by law and the period necessary to achieve the purposes stated in this policy.

5. Your Rights

You legally enjoy the following rights regarding your personal information:

• Right to access: You can view your personal information through "Personal Center - Privacy Settings" in the app;
• Right to correction: If you find errors in your personal information, you can correct them through in-app functions or by contacting us;
• Right to deletion: You can request us to delete your personal information (in situations stipulated by law);
• Right to withdraw authorization: You can withdraw authorization for device information, location information, etc. in app settings (may affect some functions).

You can exercise the above rights through in-app settings or directly through the following methods:

• Customer service email: support@tiesforever.com
• Customer service phone: +86 15314357678
• WhatsApp: +86 15314357678

6. Protection of Minors

We attach great importance to the protection of minors' personal information. If you are a minor under 18 years old, you should read this policy and use our services under the supervision of your guardian. Guardians should ensure that minors use the services within the authorized scope. We will not actively collect minors' personal information. If guardians find that we have accidentally collected minors' information, they can request us to delete it through the above contact methods.

7. Cross-border Data Transfer

Our servers are located in China, and your personal information is stored on domestic servers and will not be transferred across borders.

8. Policy Updates

We may update this privacy policy in a timely manner based on business development or changes in laws and regulations. Any updates will be published on this page and will take effect from the date of publication. You can view the latest policy through in-app announcements or this page.